Vietnam’s Public Admin Reform: Digital & People-Centered

This video discusses the urgent issues facing central and local governments, emphasizing the critical need for immediate and synchronized measures to comprehensively enhance administrative reform in the current period.

Public Administrative Reform in Vietnam: Towards a Proactive, Digital, People-Centered Government

                 Vietnam’s public administration has been undergoing a significant transformation, moving towards a proactive, digital, and people-centered government. This marks a fundamental shift from a “managing” to a “serving” model, promising tangible benefits for citizens and businesses alike.

 

 

 

 

 

SPECIAL OUTLINE

 

• Shifting Paradigms in Public Administration: Understand the historical context of Vietnam’s public administration and the fundamental shift from a bulky, managing apparatus to a service-oriented, opportunity-creating government.
• Digitalization as a Core Driver: Explore the central role of digitalization and digital transformation, including the increasing availability of online public services and the integration of citizen information through platforms like VNeID.
• Achievements and Progress: Discover the significant results of these reform efforts, such as improved international index scores (e.g., Global Competitiveness, Governance, Corruption Perceptions) and enhanced public trust due to more transparent services.
• Persistent Challenges and Ongoing Efforts: Acknowledge the remaining hurdles in administrative reform, including disparities in technological adoption, the need to change mindsets of civil servants, and the continuous development of legal frameworks.
• Comprehensive Reform Initiatives: Learn about other key initiatives beyond digitalization, such as strengthening decentralization, modernizing administrative service centers, and enhancing information transparency.
• Direct Impact on Citizens and Businesses: Grasp how these reforms are directly improving daily life for citizens (e.g., quicker ID processes) and enhancing the business environment (e.g., reduced costs, faster registrations).
• Long-term Vision and International Learning: Understand Vietnam’s ambitious goals for 2030, aiming for a modern, professional, and effective administration through continued digitalization, and its engagement with international best practices.

 

 

 

UNVEIL VIETNAM’S AMBITIOUS JOURNEY OF PUBLIC ADMINISTRATIVE REFORM, CHARTING A COURSE TOWARDS A PROACTIVE, DIGITAL, AND PEOPLE-CENTERED GOVERNMENT FOR SUSTAINABLE NATIONAL PROSPERITY!

Now! Let’s unlock the transformative efforts shaping Vietnam’s governance and its profound impact on society!

 

 

 

 

I. From “Managing” to “Serving”: A Revolution in Mindset

 

  In the past, Vietnam’s public administration faced considerable challenges: it was often bulky, had too many layers, and could cause delays or difficulties for individuals and businesses navigating paperwork. Recognizing these issues, the Vietnamese government has committed to building a proactive governance model, prioritizing people and businesses as the core focus for service delivery. This isn’t just about cutting down paperwork; it’s a revolutionary change in service thinking, aiming to:

 

• Shift from a “managing” apparatus to one that “serves” and “creates opportunities”: Supporting the development of individuals and businesses.
• Eliminate bureaucratic attitudes: Fostering greater trust in the government.

 

 

 

 

 

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II. Digitalization and VNeID: Key Drivers of Reform

 

  At the heart of the current public administrative reform are digitalization and digital transformation. These are seen as breakthrough solutions to reduce direct contact between citizens/businesses and officials, thereby limiting negative practices and increasing transparency:

• Online Public Services: More and more administrative procedures are now available online. People and businesses can submit applications, track progress, and receive results over the internet, saving significant time, travel costs, and waiting.
• VNeID and National Data Hub: The VNeID app is more than just an electronic identification tool; it’s a core platform for integrating and managing citizen information. By building this vast data source, VNeID aims to simplify administrative procedures by reducing paperwork requirements and allowing information to be pulled from national databases. This helps cut down on photocopying and notarizing documents, while also ensuring data accuracy and consistency.

 

 

 

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III. Tangible Results: Boosting Rankings and Trust

 

  The continuous efforts by the state management apparatus in public administrative reform have already delivered significant, encouraging results:

• Improved International Index Scores: Vietnam’s progress is recognized through various international indices. This includes improved scores in the Global Competitiveness Index (GCI) by the WEF and the Worldwide Governance Indicators (WGI) by the World Bank, indicating better governance efficiency and business environment. The Corruption Perceptions Index (CPI) by Transparency International also shows progress (for example, in 2024, Vietnam scored 40 points, ranking 88th out of 180 countries), reflecting efforts to increase transparency and reduce corruption.
• Fierce Competition in the PAR INDEX: Fierce competition in the PAR INDEX among provinces/cities (like Hai Phong topping the PAR Index 2024, and Quang Ninh consistently holding high positions) drives local authorities to constantly improve service quality.
• Increased Public Trust: As administrative services become faster, more convenient, and more transparent, the trust of people and businesses in the government is growing stronger.

 

 

 

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IV. Remaining Challenges

 

  Despite significant achievements, Vietnam’s public administrative reform still faces several challenges. One notable issue is the disparity in technological adoption across localities, particularly in rural and remote areas. Furthermore, changing the mindset and working habits of some civil servants still requires considerable time and effort to truly align with the proactive, service-oriented government model. Finally, completing the legal framework to keep pace with the speed of digital transformation is also a crucial task to ensure the synchronization and effectiveness of reform solutions.

 

 

 

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V. Other Notable Solutions and Initiatives

 

  Beyond digitalization and VNeID, Vietnam is implementing various other solutions and initiatives to drive administrative reform. A prominent example is the strengthening of decentralization and delegation of power to local authorities, which helps shorten processing times and enhances proactiveness. One-stop and inter-agency one-stop administrative service centers are increasingly being modernized, creating the most convenient conditions for citizens and businesses when conducting transactions. Additionally, the transparency of information and administrative procedures through electronic portals and the National Public Service Portal significantly contributes to enhancing the efficiency and openness of the state apparatus.

 

 

 

 

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VI. Far-Reaching Impact on Daily Life

 

  Administrative reform isn’t just about government machinery; it has a direct and far-reaching impact on the daily lives of citizens and the business operations of enterprises. For citizens, procedures like obtaining national ID cards, birth registrations, and marriage certificates have become quicker and less cumbersome. For businesses, the investment and business environment has significantly improved by reducing informal costs and shortening the time for business registration, establishment, and land/construction-related procedures. Even residents in remote areas are gradually gaining access to online public services through the support of local authorities and technology popularization programs.

 

 

 

 

 

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VII. Long-Term Orientation and Goals

 

  Vietnam has clearly defined its long-term orientation and goals for public administrative reform. By 2030, the aim is to build a modern, professional, disciplined, transparent, and effective administration capable of flexibly adapting to changes in domestic and international contexts. This means continuing to push for digitalization, completing e-government, and moving towards digital government, digital economy, and digital society. The ultimate goal is to create an administrative environment that truly serves the people and businesses, contributing to the country’s sustainable development.

 

 

 

 

 

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VIII. Lessons from International Experience

 

  In the reform process, Vietnam is also continuously learning from advanced countries around the world. Many successful models of e-government, citizen data management, and methods for evaluating administrative efficiency from countries like South Korea, Singapore, and Estonia have been studied and applied, adapted to Vietnam’s specific conditions. Referring to lessons on transparency, anti-corruption, and building a service-oriented civil servant culture from countries with good governance indices helps Vietnam refine its reform roadmap, ensuring effectiveness and sustainability.

 

 

 

 

 

IX. Conclusion

 

  Public administrative reform in Vietnam is a comprehensive process, spanning from changes in mindset to the application of digital technology. With a clear focus on people and businesses, alongside the boom of digital technology, Vietnam is steadily building a modern, proactive, and service-oriented administration. The initial achievements prove the rightness of this path, promising a future where administrative procedures are no longer barriers but bridges connecting the State with the nation’s prosperity.

 

 

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